Customers located in Victoria are now able to place their booking. There may still be a small delay while the installers catch up on bookings that were placed before/during the lockdown period. The installers are working hard to complete everyone's installation. Once you have placed your booking, please wait for the installers call as they will contact you to confirm your appointment.
We thank you for your patience during this time.
Welcome to the NU Services Group Booking System
Please find your product below and proceed to the booking form.
Vanity Installation PackageThe Vanity installation package is not available until midnight on the 5th Feb 2021. Please purchase the vanity and then come back to this page to purchase and book the installation.
NOTE: Taps are not included with the vanity and need to be purchased separately
A. Register your installation by going to www.nuathome.com.au/aldi or contact us at firstname.lastname@example.org - Simply enter your contact details and pick a preferred day and time. You will receive an email confirming your registration and contact details. A Licensed plumber will disconnect your old suite and install your new one.
Q. How far will the installer travel from my nearest Aldi store?
A. Travel allowance is up to 20km from your nearest Aldi store. We can still install your toilet suite if your install location is further away for a small surcharge of $1 per kilometre for all travel over 20km. You can pay your installer directly.
Q. What happens to my old toilet?
A. The installer will disconnect your existing toilet unit in order to install the new toilet. You can dispose of the toilet yourself, or an optional $30 disposal service is available which can be paid to the installer on the day.
Q. What happens if I need to change my preferred installation date?
A. Simply contact our call centre on 1300 134 351 and we will assist you with choosing a new preferred day and time for installation.
Q. How will I know the toilet will be correctly installed?
A. Your toilet will be installed by an experienced and licensed installer. The installer will fill out a Completion Certificate that includes a photograph of the installation and a signature from you confirming your satisfaction. This will be returned to us for verification.
Q. What is the warranty on my toilet?
A. 3 year in home warranty.
Q. How do I know if my existing toilet is an S-Trap?
A. S-trap toilet pans have the waste in the floor and are common in most Australian houses.
Q. How do I know my toilet is compliant with Australian regulations?
A. All toilet suites provided by NU are fully compliant and meet Australian Standards, displaying the WELS and WATERMARK identifications.
Q. Are there any extra costs?
A. This product includes the toilet suite and professional installation. Occasionally, there will be some additional services required for your new toilet. The most common extra services include: a new hose ($5), a new tap ($5), removal of old toilet suite ($30), concrete removal ($25). Our professional installers can supply these at the time of install if necessary. They will only supply these services if they are required for compliance for a safe install and you agree to them.
Q. What are the dimensions of the toilet suite?
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