Welcome to the NU Services Group Booking System

Please find your product below and proceed to the booking form

Due to heavy demand our booking calendar currently shows unavailability prior to November in some areas. Please proceed to select the first date and time available in your area and the appointed installer will be in touch within the next 14 days to bring your appointment forward


Toilet Suite

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FAQ


Exhaust Fan

Make a Booking
FAQ


Once you have made a purchase follow the link on the box or call us on 1300 014 916 to book an installation date/time.

Q. I have purchased my toilet suite and taken it home - what do I do next?

A. Book in your installation by going to www. nuathome.com.au/aldi or phone 1300 014 916. Simply enter your contact details, pick a day and time that suits you for install. You will receive an email confirming your installation date and contact details. Our plumber will disconnect your old suite and install your new one.

Q. How far will the installer travel from my nearest Aldi store?

Travel allowance is up to 20km from your nearest Aldi store. We can still install your toilet suite if your install location is further away for a small surcharge of $1 per kilometre for all travel over 20km. You can pay your installer directly.

Q. What happens to my old toilet?

A. Our installer will disconnect your existing toilet unit in order to install the new toilet. You can dispose of the toilet yourself, or an optional $30 disposal service is available which can be added during the booking process. Please check our website for details.

Q. What happens if I need to change my installation date?

A. Simply contact our call centre on 1300 134 351 and we will assist you with choosing a new day and time for installation.

Q. How will I know the toilet will be correctly installed?

A. Your toilet will be installed by an experienced and licensed installer. The installer will fill out a Completion Certificate that includes a photograph of the installation and a signature from you confirming your satisfaction. This will be returned to us for verification.

Q. What is the warranty on my toilet?

A. 3 year in home warranty.

Q. How do I know if my existing toilet is an S-Trap?

A. S-trap toilet pans have the waste in the floor and are common in most Australian houses.

Q. How do I know my toilet is compliant with Australian regulations?

A. All toilet suites provided by NU are fully compliant and meet Australian Standards, displaying the WELS and WATERMARK identifications.

Q. Are there any extra costs?

A. This product includes the toilet suite and professional installation. Occasionally, there will be some additional services required for your new toilet. The most common extra services include: a new hose ($5), a new tap ($5), removal of old toilet suite ($30), concrete removal ($25). Our professional installers can supply these at the time of install if necessary. They will only supply these services if they are required for compliance for a safe install and you agree to them.

Q. What are the dimensions of the toilet suite?

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